Orders and payments
How can I buy?
Choose your products in the shop: prices and ingredients are visible to everyone. To add them to your cart and place the order you need a REJNA account: signing up is free and you confirm it with a link sent to your email.
Do prices include VAT?
Yes, all prices shown on the site include VAT.
Which payment methods do you accept?
Payment takes place on the secure Stripe page, with payment cards and digital wallets. Your card details never pass through our site.
Can I get an invoice?
Yes: at checkout tick "I need an invoice" and fill in the requested details. We save them for your next orders.
Shipping
How much does shipping cost?
The cost depends on the weight of the order and the destination country, and you see it in the summary before paying.
Free shipping in Italy over € 200.
Do you ship outside Italy?
Yes, we also ship abroad with DHL: the cost depends on the destination country and you see it before paying.
How long does delivery take?
Deliveries are handled by DHL and times depend on the destination. Once the parcel has left you will find the tracking number in "My Orders" and can follow it until delivery.
How can I track my order?
All shipments are tracked with DHL. In "My Orders" you can see the status of each order and, once the parcel has left, the DHL tracking number.
Returns and warranty
Can I return a product?
Yes: you have 14 days from delivery to withdraw from your purchase without giving any reason, by writing to us by email or through the contact form. For hygiene reasons, sealed products opened after delivery are excluded. Return shipping costs are paid by you and we refund you within 14 days.
All the details and the withdrawal form are in our Terms and Conditions.
What if the product arrives damaged or faulty?
Write to us straight away, with a photo if possible. All products are covered by the 2-year legal guarantee of conformity: in this case replacement or refund is free of charge for you.
Products
Where can I find the ingredients of a product?
Every product page has an "Ingredients (INCI)" section with the full list of ingredients.
How should I store the products and how long do they last?
Store them in a cool, dry place, away from direct sunlight and heat, and close the packaging well after use. On the pack you will find the open jar symbol with a number followed by M (for example 12M): it shows for how many months the product can be used after opening. Products that last less than 30 months show an expiry date instead.
Can I leave a review?
Yes: with your account you can leave a comment and, if you like, a 1 to 5 star rating on the product page. You can edit or delete it at any time.
Account and support
Are you a retailer?
Yes: sign up choosing the "Company / VAT number" profile and enter your business details. Once we approve your account you get access to the retailer area, with wholesale prices and volume discounts.
How can I contact you?
Write to us using the form on the Contact page: we will reply as soon as possible.