Introduction
Welcome to REJNA SRLS. By accessing and using this site, you agree to these terms and conditions. Please read them carefully before using our services.
Seller
The seller is REJNA SRLS, registered office at Via Don Bosco 80, 08040 Ussassai (OG), Italia. Email: rejnasrls@gmail.com
Use of the Site
The user agrees to use the site lawfully and in compliance with applicable regulations, without causing damage to the site or to other users. Any improper use may result in account suspension or termination.
Orders and Services
All orders placed on the site are subject to product availability and confirmation by REJNA SRLS. We reserve the right to refuse orders in case of unavailability or suspected fraudulent activity.
Prices and Payments
The prices shown on the site include VAT. Payments are processed through secure methods offered on our site. We do not store sensitive payment data on our server.
Shipping and delivery
Orders are shipped with DHL. The cost depends on the weight of the order and the destination country and is shown before payment. Delivery times depend on DHL and the destination; you can track your shipment with the tracking number shown in "My Orders". Unless otherwise agreed, delivery takes place within 30 days of the conclusion of the contract (art. 61 of the Italian Consumer Code).
Right of withdrawal
If you are a consumer you have the right to withdraw from the contract, without giving any reason, within 14 days from the day on which you, or a third party other than the carrier indicated by you, receive the products. If the order includes several products delivered separately, the period runs from delivery of the last one.
To exercise the right of withdrawal you must inform us of your decision with a clear statement before the period expires: you can write to us by email or through the contact form, stating the order number. You may use the model withdrawal form below, but it is not obligatory.
Products excluded from withdrawal
For health protection and hygiene reasons, the right of withdrawal does not apply to sealed products that have been unsealed after delivery (art. 59(1)(e) of the Italian Consumer Code): cosmetics whose seal or protective packaging has been removed are therefore excluded.
Returns and refunds
After informing us of your withdrawal, you must send back the products without undue delay and in any event within 14 days, to the address shown in the "Seller" section. You bear the direct cost of returning the products. You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.
We will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs of a delivery method other than the standard one), without undue delay and in any event within 14 days from the day on which we are informed of your withdrawal. We will use the same means of payment you used for the purchase, at no cost to you. We may withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent them back, whichever is earliest.
Legal guarantee of conformity
All products are covered by the legal guarantee of conformity provided for by articles 128 and following of the Italian Consumer Code, for defects that become apparent within 2 years of delivery. If you receive a faulty or damaged product, or one different from what you ordered, write to us: in this case the return and the replacement or refund are free of charge for you.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: REJNA SRLS, Via Don Bosco 80, 08040 Ussassai (OG), Italia – rejnasrls@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Data Protection
The management of users’ personal data is carried out in accordance with our Privacy Policy. We collect only the necessary information such as name, surname, address, and email to complete orders or contacts.
Intellectual Property
All site content, including text, images, logos, and trademarks, is the property of REJNA SRLS or their respective owners and is protected by copyright.
Limitation of Liability
REJNA SRLS shall not be liable for any direct or indirect damages arising from the use of the site, except as required by law.
Changes to the Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be published on the site.
Contacts
For questions regarding the Terms and Conditions, please write to: rejnasrls@gmail.com